Our goal:

Our goal here at Casita De Los Muertos is to satisfy our customers by providing great and high quality items with each purchase. We offer exchange(s), a refund, or store credit, as outlined in this policy when applicable. Please note that all returned items must be in their original condition. If we sent you the wrong item or if the item is defective, please contact our team so that we may be of further service.

Please indicate in your email what you are returning and the reason for the return. Specify if you would like to return your item(s) for an exchange, refund, or store credit. Include your name, email address, and order number, along with the items that you’re returning. You are responsible for the shipping and handling fees associated with your return.

Ineligible Items

We do not accept items that have been previously worn or washed. Or have been damaged by a customer.

What is the estimated delivery time?

Economy Shipping takes 4 to 8 business days. In some case much less.

Priority Shipping takes 3 to 5 business days.

Please note there is a 1 to 2 day window for us to ship your item. We do our best to ship sameday.

Is there a time limit on returns?

Generally, we accept returns within 14 days after purchase.

Is there a return fee?

As of January, 2018. We now charge a restocking fee for items that are refunded. This is deducted from the customers total refund. This does not apply to items that are wrongfully shipped from us, exchanges, or store credit.